Returns & Refunds

Horecacy supplies businesses. We want you to receive exactly what you ordered, in the condition you expect. If something goes wrong, we put it right.

Deadline

Please check your order on delivery. Tell us about any problem within 14 calendar days of delivery.

Wrong, incomplete or damaged order

If we sent the wrong product, something is missing, or the goods arrived damaged:

• We put it right at no cost to you.
• We cover the cost of the return and arrange it ourselves.
• You choose a replacement or a full refund.

Send us a photo of the problem — it speeds things up considerably.

Change of mind

We accept returns of products that are sealed, in their original packaging, undamaged and in resaleable condition. In that case the cost of the return is yours.

What cannot be returned

• Opened or partly used packs.
• Custom printed or made-to-order products.
• Products that have deteriorated because of how they were stored after delivery.

How to start a return

1. Contact us at sales@horecacy.eu or on 22 279191.
2. Give us your order number and tell us what has happened.
3. We reply with instructions. Please do not send anything back before speaking to us — we cannot process it properly.

Refunds

Once we have received and checked the goods, we refund you within 14 working days, by the same method as the original payment.

Note for trade customers

We sell to businesses. The statutory right of withdrawal under consumer protection law does not apply to business-to-business transactions. The policy above is our own commercial commitment to you.