FAQ
Answers about orders, payment, delivery, returns and more.
Free delivery for everyone
Frequently Asked Questions
What is HorecaCy?
HorecaCy is an online shop supplying products and solutions to the HORECA sector (hotels, restaurants, coffee shops), built around fast service and high quality.
How can I contact you?
Telephone: 22 279191 • Email: sales@horecacy.eu.
How do I place an order?
Choose the products you want, add them to your basket and follow the checkout steps.
Can I order without registering?
Yes, you can complete your order as a guest.
Do prices include VAT?
No. All prices are shown excluding VAT. VAT is calculated in the basket and shown separately before you complete the order.
Is there a delivery charge?
No, delivery is free for everyone, whatever the order value or the destination within Cyprus.
Which payment methods do you accept?
We accept cash on delivery and bank transfer.
How long will my order take?
Deliveries within Cyprus usually take 1–3 working days.
How can I track my order?
You receive an email with the consignment number as soon as the parcel leaves our warehouse.
Can I return a product?
Yes, within 14 days of delivery, provided it is in its original condition and packaging.
Do I need to create an account?
No, but an account gives you better control over your orders and order history.
Is my personal data safe?
Yes. We follow GDPR and your data is used solely to fulfil your order.
Do you offer discounts or coupons?
Yes, we run offers and issue coupons from time to time. Sign up to our newsletter to hear about them.